Refund and Returns Policy

Thank you for shopping with zapzywear. We value your trust and are committed to delivering high-quality products and excellent service. This Return & Refund Policy outlines the terms and conditions applicable to product returns, exchanges, and refund requests. By placing an order with us, you acknowledge and agree to the policy described below.

1. Eligibility for Return

Customers may request a return or exchange of eligible items within 180 calendar days of the delivery date, subject to the following conditions:

The item must be in new, unused condition, with all original tags, labels, and packaging intact.
The item must not have been washed, worn, altered, or damaged after delivery.
Returns must be accompanied by the original purchase receipt or valid proof of purchase.

Items not meeting the above criteria may be deemed ineligible for return and will not be refunded or replaced.

2. Exclusions

The following items are not eligible for return or exchange, except where required by applicable law:

Items sold as “Final Sale” or at clearance discount
Custom or personalized items with customer-supplied content (e.g. names, designs, images)
Products damaged due to misuse, negligence, or improper care

Note: We are not liable for customer errors, including typographical mistakes, image issues, or order input inaccuracies. Please carefully review your order prior to checkout.

3. Return Procedure

To initiate a return, customers must contact our Customer Support team via the Contact Us page or by emailing support@zapzywear.com within the designated return period. To expedite processing, please provide the following:

Full name and contact information associated with the order
Order number
Detailed reason for return
Photographs clearly depicting any defect or issue (if applicable)
Indication of whether a refund or replacement is requested

After receiving your request, our team will assess eligibility and provide further instructions, including a designated return address.

4. Return Shipping

No-cost returns: Return shipping fees are waived for items received in damaged or defective condition, or in the case of incorrect items delivered.
Customer-paid returns: If the return is initiated for reasons other than product defect or fulfillment error, customers may be responsible for return shipping costs unless otherwise specified.

5. Processing & Refunds

Upon receipt of the returned item, our team will conduct a quality inspection to confirm condition and eligibility.
Once the return is approved, a refund will be issued to the original payment method within 5–10 business days.
In the case of a replacement, the new item will be shipped within 3–5 business days following approval.

Customers will be notified via email at each stage of the process. Please note that shipping fees paid during the original purchase (if any) are non-refundable, except where otherwise required by law or where an error was made on our part.

6. Important Disclaimers

Items returned without prior approval or outside the designated time frame may not be accepted.
Partial refunds may be issued at our discretion for items not returned in full or in original condition.
zapzywear reserves the right to amend or update this policy at any time, with or without prior notice.

7. Contact Us

If you have any questions regarding our Return & Refund Policy, or if you need assistance with a return, our Customer Support team is available Monday through Friday, from 9:00 AM – 6:30 PM (EST).

We appreciate your business and thank you for choosing zapzywear.