Cancel/Change Order Policy

Need to Cancel or Edit Your Order?

We know things can change. That’s why we give you a short window to adjust or cancel your order before it goes into production or shipping.

You’ve Got 24 Hours

If you need to make changes — whether it’s your shipping address, item size, or just a change of heart — you’ve got 4 hours from the time your order was placed to let us know. After that, it may already be moving through our system.

Reach us fast via:

Include your order number and details of what you’d like changed or canceled. We’ll reply quickly to confirm next steps.

A Few Things to Know

  • Shipping Info: Please triple-check your delivery address at checkout. If it’s wrong and your package can’t be delivered, we’ll have to charge a reshipping fee.
  • Custom Orders: Once a personalized product starts production, it can’t be changed or canceled. (That’s the trade-off for something made just for you.)

We’ve Got Your Back

Still not sure? Need to double check something?

Our support team is online Monday to Friday, 9:00 AM – 6:30 PM (EST). Reach out any time — we’re here to help:

zapzywear was built to make online shopping smarter and smoother — and that includes fixing things fast when plans change.