Cancel and Exchange Order

At zapzywear, we prioritize order accuracy, prompt fulfillment, and operational efficiency to deliver exceptional value to our customers. This policy outlines the terms and procedures governing order cancellations and modifications. By placing an order with us, you acknowledge and agree to the conditions stated below.

1. Cancellation and Modification Window

Requests to cancel or modify an order must be submitted within 4 hours of order placement. This time-sensitive window allows us to accommodate changes before the order is processed and forwarded for production or shipping.

Once the 24-hour window has elapsed, your order is considered confirmed and may no longer be eligible for cancellation or modification.

To initiate a request, please contact our support team using the following channels:

In your request, please include:

  • Order number
  • Name and contact information
  • Specific changes or reason for cancellation

2. Limitations and Exemptions

  • Custom and Personalized Orders: Orders containing custom designs, monograms, or personalized items are immediately routed into production workflows and are generally not eligible for cancellation or modification once placed.
  • Final Sale Products: Discounted, clearance, and final sale items are not eligible for post-order changes or cancellations.
  • Bulk Orders: Large-volume purchases (typically B2B or wholesale orders) may follow separate terms of agreement and are handled on a case-by-case basis.

3. Customer Responsibility for Order Details

  • Shipping Address Accuracy: It is the customer’s responsibility to verify that all shipping and contact information is complete and accurate prior to finalizing the order. zapzywear assumes no liability for delivery errors resulting from incorrect input at checkout.
  • Returned Shipments: If an order is returned to us due to an invalid or incomplete address, the customer will be notified and may incur additional shipping charges for re-dispatching the product.

4. Service Support

Our Customer Operations Team is available to assist you with time-sensitive issues related to cancellations or changes. For all inquiries, please refer to our official business hours:

  • Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)
  • Phone: +1 (254) 304-1251
  • Email: support@zapzywear.com

5. Final Acknowledgement

We appreciate your understanding and cooperation in maintaining streamlined order processing. At zapzywear, we strive to ensure fairness and clarity in all customer-facing policies. Should you have further questions, please reach out—we’re here to support you.